At JR Central, we compile information on lost items which have been found at stations or in trains in a “Lost Item Management System”, and make every effort to quickly return as many of them to their owners as possible.
Procedure for Inquiries on Items Lost at Stations or in Trains
- *1 If the item cannot be found at that time, please wait for some time and then try inquiring again.
It also may be registered in the system if it is found at a later date. - *2 Items will be transferred to the nearest police station in accordance with the Property Act.
- *3 A certain amount of time will be required from the time an item is found until it is registered in our system.
- *4 The period until items are transferred to the police will differ depending on the police station, so in some cases they may be transferred after several days.
Procedure for Reclaiming Lost Items (Example)
- Lost items which have been found at stations or in trains will be registered in our system.
- Please ask about the item at a location such as a nearby JR Central station. See here for details.
- In general, we will use our system to confirm whether lost items have been found.
- If a lost item has been found, it can be reclaimed at the location where it is being held.
Notes
- Please note that a certain amount of time will be required from the time we take custody of an item until it is registered in our system.
- Customers will need to go to the location where a lost item is being held in order to reclaim it (transportation expenses will be the responsibility of the customer). When doing so, please bring personal identification documents which can be used to confirm your identity (driver’s license, health insurance card, etc.).
- As a general rule, lost items taken into custody by our company will be provided to the police station having jurisdiction after a certain amount of time has passed (the duration for items to be retained by our company will differ depending on the location where they are held).
- Some lost items may be disposed of by sale or otherwise disposed of without providing them to the police.
Inquiries if Items have been Lost at Stations or in Trains
Guidance for lost items is provided at stations where station employees are present.
Inquiries made online may be submitted by filling out the following Lost Item Inquiry Form, which can be accessed from PC or smartphone.
Inquiries by telephone may be made to locations such as Lost & Found Offices for assistance.
Information which will be Requested regarding Lost Items
When we receive an inquiry on a lost item, we will request the following information.
Please confirm this information before making an inquiry.
Circumstances at the Time the Item was Lost
Conditions
Information which will be requested
Date and time
Date of train use, and time periods during which the customer rode or disembarked the train
Train which was used, section, and route
Train number, and the applicable line and section
Location
Car number, seat number, specific location of item (on overhead rack, under seat, in restroom)
Details of Lost Item
Lost item
Information which will be requested
Mobile phone
Carrier name (docomo, au, Softbank, etc.), model, color, type (flip style, etc.), with/without a strap or cover, etc.
- Even if the location of a mobile phone can be confirmed by GPS, we may not be able to respond immediately in some cases.
Bag
Type (paper bag, plastic bag, handbag, backpack, travel bag), contents
Umbrella
Color (body, handle), description, type (stick umbrella, folding umbrella, parasol, etc.), designs or patterns
Wallet
Color, description, contents (amount of cash, etc.)
- If the wallet contains items such as a driver’s license which indicate your name, please state that fact.
Commuter pass
Type (magnetic type, TOICA commuter pass, etc.), section of the pass, railway company and station from which it was purchased, whether it is in a card case (if so, description such as color)
Keys
Type (residence, bicycle, locker, etc.), quantity, with/without a key case or key ring
Other
Name of item, color, description, contents, etc.
- In general, we will use our system to confirm whether lost items have been found.
Please note that a certain amount of time will be required from the time we take custody of an item until it is registered in our system. - In some cases, the applicable train may have entered into areas of other railway companies.
If an item has been lost on a train, customers are requested to also contact other railway companies. - Since a person who has found a lost item may have reported it to a police station, etc., a police station or other location, we recommend customers to also contact such sources. If several days have passed since the item was lost, please check the Prefectural Police website.
JR Central Lost Item Inquiry Form (may be used 24 hours a day, year-round)
If an item has been lost at a JR Central Station or in a JR Central train, please submit an inquiry using this Lost Item Inquiry Form from a PC or smartphone.
Confirmation of lost items whose inquiries are received using this form will be made in sequence by representative personnel. Please be aware that replies may be sent at early or late-night time periods. Also, depending on the status of the inquiry, a reply may not be provided until the following day.
Personal information such as a customer’s name, telephone number, and address will not be used for any purposes other than responding to lost item inquiries. For details, please refer to “Handling of Personal Information Provided by the Use of the Lost Item Inquiry Form”.
Lost & Found Offices
“Lost & Found Offices” are located at the following JR Central stations, which customers may visit directly.
- When using services provided by our company, please pay close attention to your personal belongings and be careful not to leave them behind, particularly when disembarking trains.
- If you notice an item at a station or in a train which has been forgotten by another person, please inform a station employee or train crew member.
(If items are found in locations other than our company’s facilities, please submit them to the nearest police station).