The Central Japan Railway Company (hereinafter, JR Central) handles personal information provided to us to be used in Lost Item Inquiry Form in strict accordance with the law and our privacy policy.
JR Central uses personal information obtained from Lost Item Inquiry Form within the scope below.
| (1) | Registration with the "Lost Items WEB Information System |
|---|---|
| (2) | Registration and comparison with the "Lost Items Management System |
| (3) | Contacting customers when lost items are discovered |
| (4) | Confirming the owner's identity when passing over lost items |
| (5) | Home delivery of lost items |
| (6) | Answering questions and counseling for customers |
| (7) | Creating statistical data where individuals cannot be identified |
JR Central may entrust customer information to selected persons who possess the ability to fully conduct security control measures in the management of personal information under the responsibility of JR Central and within the scope of purpose of use in section 1 concerning the customer information below obtained from Lost Item Inquiry Form.
| (1) | Name |
|---|---|
| (2) | Postal code and address |
| (3) | Phone number |
| (4) | Email address |
If you wish to request disclosure, revisions, additions or deletions for your own information entered into a Lost Item Report Form, or if you wish to have the information be deleted or suspended from use, please contact the area below. JR Central will respond within a responsible period and within the scope of established law after conducting necessary procedures to confirm identity. If customer information is deleted or use is suspended, it may become impossible to make contact concerning lost items.
Also please contact the area below for opinions and questions about treatment of personal information and provisions to third parties.
Phone: 050-3772-3910 (Select No. 4 along with the automated instructions)
Hours: 9:00 am to 5:00 pm (except for weekends, holidays, and New Year's holiday)