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Questions, Comments, and Requests

Questions, Comments, and Requests

JR Central is looking forward to hearing from you.
We will effectively use your inquiries, comments, and requests to further improve our services.

Before inquiry...

Requests and Limitations

Please understand in advance that we may be unable to answer all individual questions depending on the inquiry and if there are deficiencies in the content we receive.
It may take time to put together replies when detailed confirmations are required. Please understand that inquiries we receive on weekends / holidays will be handled from the next day of business.
Replies from JR Central to customers are meant only to reply to the specific customers who have sent inquiries to us. We strictly forbid reusing all or part of replies, secondary use, or showing replies to customers outside of the original without permission.
Please be sure to enter your name, phone number, and email address when sending questions, comments, or requests.
Depending on the content of the questions, comments, and requests, we may inform companies affiliated with JR Central and have them answer you directly.
We will not answer any messages that contain content irrelevant to inquiries about JR Central (such as sales).

Information must be entered for items with an asterisk (*).

*Name

First name

Surname

Age

Gender

Country

Phone number

*Email address

Please do not copy and paste in order to avoid mistakes.

Content of question /
comment / request

*Please choose the area.

Tokaido Shinkansen Local lines (Nagoya section) Local lines (Shizuoka section) Other

*Please select the type of content in your post.

Ticket sales and information Train operations / schedules Employee interactions Station facilities Train facilities Etiquette Sales at stations / Sales onboard trains Express Card JR Central website Management Other

*Please write your questions,
comments, and requests in
1,500 characters or less.

(For comments from when our services were being used, please write the date and time, station, ticket counter / ticket gate, train name/number, details of employee interacted with, employee characteristics, ticket details [section, ticket number, etc.] from the day the services were used.)

*Please select whether you require a response from
JR Central.

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Please click the "Confirm" button
after verifying all information.