Basic policy concerning treatment of personal information
The Central Japan Railway Company (hereinafter, JR Central) handles personal information provided to us to be used in "find chat" in strict accordance with the law and our privacy policy.
Specifics concerning the treatment of personal information
1. Specifics concerning the treatment of personal information
JR Central uses personal information obtained from "find chat" within the scope below.
| (1) | Registration and comparison with the "Lost Items Management System |
|---|---|
| (2) | Contacting customers when lost items are discovered |
| (3) | Confirming the owner's identity when passing over lost items |
| (4) | Home delivery of lost items |
| (5) | Answering questions and counseling for customers |
| (6) | Creating statistical data where individuals cannot be identified |
2. Entrusting work for personal information
JR Central may entrust customer information to selected persons who possess the ability to fully conduct security control measures in the management of personal information under the responsibility of JR Central and within the scope of purpose of use in section 1 concerning the customer information below obtained from "find chat".
| (1) | Name |
|---|---|
| (2) | Postal code and address |
| (3) | Phone number |
| (4) | Email address |
3. Procedures for disclosures etc. of personal information and contact
If you wish to request disclosure, revisions, additions or deletions for your own information entered into "find chat", or if you wish to have the information be deleted or suspended from use, please contact the area below. JR Central will respond within a responsible period and within the scope of established law after conducting necessary procedures to confirm identity. If customer information is deleted or use is suspended, it may become impossible to make contact concerning lost items.
Also please contact the area below for opinions and questions about treatment of personal information and provisions to third parties.
JR Central Service Counseling Office
Phone: 050-3772-3910 (Select No. 4 along with the automated instructions)
Hours: 9:00-17:00 JST (except for weekends, holidays, and New Year's holiday)