1Procurement with a Focus on Ensuring Safe and Stable Transportation

1. Provision of High-Quality Materials
   • Commitment to maintaining and improving quality (e.g., obtaining ISO 9001 certification)
   • Initiatives to reduce maintenance needs, downsize, and minimize weight
   • Collaborative efforts and technical proposals with JR Central to improve quality
2. Procurement of Materials at Reasonable Prices
   • Focus on total cost reduction, including maintenance and management, while prioritizing safe and stable transportation
3. Establishment of a Supply System for Strict Adherence to Delivery Deadlines
   • Developing a supply system that ensures compliance with contractual delivery deadlines for railway materials, supporting safe and stable transportation
4. Establishing Continuous and Stable Business Relationships
   • Ensuring a consistent supply of materials
   • Providing timely information and proposing alternatives in case of supply disruptions
5. Provision of Comprehensive After-Sales Service under All Conditions
   • Reliable ongoing after-sales service, such as regular maintenance
   • Establish a system for swift inspections and investigations in the event of initial failures or malfunctions (e.g., dispatching technicians, analysing the root causes of issues, arranging alternative products, and providing progress reports)
6. Adaptation to Various Usage Environments
   • Meeting diverse requirements based on the specific environment in which the materials are used

2Fair and Equitable Transactions

• Ensuring fair and equitable transactions, with a strict prohibition of actions that hinder such practices
• Timely submission of necessary documents for material transactions and active cooperation in technical testing, among other processes

3Compliance with Laws, Regulations, and Social Norms

• Adherence to domestic and international laws, regulations, and social norms

4Consideration for the Global Environment

• Proactively utilizing railway materials and packaging with a reduced environmental impact
• Extending the service life of products while minimizing maintenance needs
• Developing energy-saving equipment and promoting downsizing and weight reduction
• Enhancing environmental management awareness through the implementation of eco-friendly plans and programs (e.g., obtaining ISO 14000 certification)
• Providing information on the materials' ingredients, recycling, and disposal methods

5Respect for Human Rights and Working Environment

• Conducting business activities that honour human rights and individual diversity in alignment with international human rights principles
• Preventing and addressing human rights violations, including discrimination, forced labour, and child labour within the supply chain
• Complying with laws and regulations related to the working environment, such as the Labour Standards Law and the Health and Safety Law

6Proper Management of Information

• Establishing a robust management system for critical information, including intellectual property, patent information, operational safety data, and personal information

7Mutual Development Through Communication

• Proactively proposing solutions for enhanced quality and cost reduction
• Building a trusting relationship through effective communication with JR Central
• Establishing an internal system to ensure adequate communication with JR Central

8Elimination of Relationships with Antisocial Forces

• Taking proactive measures to eliminate any relationships with antisocial forces that may threaten the order and safety of civil society.